Zendesk appoints new Director of Sales
Zendesk, the proven cloud-based customer service software provider, has announced Gavin Muldoon as its new director of sales for Australia and New Zealand. Originally from New Zealand, Muldoon has spent his IT career based in Melbourne. He brings to the role 22 years of experience working in the technology sector, the latter 12 of which were spent in sales management and business development roles working in distribution, integration and vendor companies. Muldoon is also experienced in working with startups, having set up his own successful security consulting businesses that he last year sold to one of Australia’s leading consultancy practices. At Zendesk, Muldoon’s main focus will be on further fuelling the company’s already impressive growth in the region, with a specific responsibility to double sales over the next 12 months in Australia and New Zealand. He initially heads up a team of five which he aims to grow to at least eight during the same period.
Craig Porte becomes CEO of Icon Global
After 17 years of involvement with Icon Global, founder Scott Popovic has decided to step down as director, sell his shareholding and will cease full-time employment with Icon at the end of March 2013. Scott will continue on a consulting basis as he pursues his other interests outside of Icon Global. Director and co-owner Craig Porte is purchasing the company becoming the majority shareholder and will take over as Chief Executive Officer and Managing Director of Icon Global. Craig is excited about taking the business forward to realise its ambitious plans for the market leading product carelink. Craig has been instrumental in the success of Icon Global and both he and Scott have worked hard to employ talented managers whose capabilities will ensure Icon Global and its customers continue to enjoy success and growth.
Inaugural Chair of TUSMA appointed
The Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy, has announced the appointment of Mr Mark Darras as the inaugural Chair of the Telecommunications Universal Service Management Agency (TUSMA). TUSMA was established on 1 July 2012 to administer contracts and grants for the delivery of a range of important telecommunications safeguards, including the Universal Service Obligation and the delivery of the emergency call service.“Mr Darras is a special counsel with Sparke Helmore Lawyers and an experienced company director who holds a number of board positions in both the government and private sectors,” Senator Conroy said. Mr Darras’s four -year term as the Chair of TUSMA begins on 1 March 2013. Mr Darras will step down from the Australia Post board in late March.
IPscape appoints Bryan Ries as the new VP Sales Australia
IPscape, cloud-based contact centre technology provider, has announced the appointment of Bryan Ries as the new VP Sales Australia. Reporting into the global CEO Simon Burke, Mr Ries brings extensive sales leadership experience across cloud markets in the US, Asia and Australia. Recent senior positions included 11 years at Microsoft and 1.5 years with Salesforce.com. Simon Burke, CEO of IPscape said that Ries’ proven track record in cloud will see him make an immediate contribution to the company’s growth. “Bryan joins IPscape at an exciting time as we further expand our business in Australia, Asia and the UK. We believe his wealth of experience in selling cloud solutions will rapidly accelerate our aggressive growth plans.” Most recently, Bryan was the Director of Corporate Sales at Salesforce.com in Sydney, leading the Mid-Market and Corporate sales teams to achieve record revenue figures.
Prior to Salesforce.com, Bryan spent 11 years in various sales leadership roles with Microsoft in the US, Australia and Singapore. During this time Bryan was tasked to lead the growth of the Microsoft Online Services business throughout APAC, responsible for all Office365 sales in the region. Prior to this role, he served as the Regional Sales Director, Global Accounts for APAC and managed the team of GAM’s and technical sales staff responsible for the relationships with all key accounts within APAC.
Marketing GM Darren Ryan resigns from Canon
Darren Ryan has resigned as the General Manager of Marketing for the Canon Consumer Imaging business. Finishing on April 26, Darren draws to a close a seven-year career of achievements at Canon Australia that have helped establish the brand as a leader in marketing innovation and consumer engagement. “After nearly seven years with Canon, Darren feels the time is right for a change and is comfortable to take some time out to consider the future,” said Jason McLean, Director – Canon Consumer Imaging, Canon Australia. “Darren’s characteristic focus, dedication and passion have left an indelible mark on Canon and he will leave us with a great legacy for future growth and achievement.” Highlights of Darren’s achievements with Canon include completely redefining the way the brand engages with consumers; an approach that has seen significant business growth and globally award winning work. These include the ground-breaking World of EOS creative imaging experience site – winner of multiple awards including 7 Cannes and claiming the coveted Grand Prix for Media in 2010 – and the successful Why Print When You Can PIXMA campaign for the company’s inkjet printer brand.
Tecala Group appoints New Systems and Infrastructure Engineers
Tecala Group, the Sydney-based ICT consulting and solutions provider, has enhanced its customer facing account management teams with two senior engineering appointments. Erika Orozcos joins Tecala Group as Infrastructure Engineer. Orozcos has more than 20 years’ experience in the IT industry and was previously Technical Team Lead at IT Easy, a leading managed services provider. In this role, she was responsible for administering, supporting, documenting and improving Microsoft, Citrix, Hyper-V and VMware infrastructure deployments. Prior, she worked at Datacom as Systems Engineer where she managed client migration to Sharepoint services and both designed and managed messaging infrastructure migration projects.Originally from Peru, Orozcos worked as Microsoft/Citrix Product Manager for a systems integration company specialising in security, infrastructure and networking solutions. She also worked for six years as Server Administrator at The International Potato Centre in Lima. Alexey Sapelkin has been appointed Systems Engineer. Sapelkin joins Tecala Group with more than 10 years of experience in IT specialising in Microsoft Windows network infrastructure and messaging solutions. He was previously Senior Systems Engineer at Dimension Data where he was instrumental in supporting several outsourced customers with their messaging, technical support and security requirements. Initially from Russia, Sapelkin worked in various systems administration and engineering roles for five years before being appointed Senior Systems Engineer in Moscow at Softline, a Microsoft Gold Certified Partner, software distribution and IT service company.
Tridant appoints two senior executives
Tridant Pty Ltd, Performance Management and Information Management specialist consulting firm, has announced two senior appointments. David Merchant has been appointed as Manager, Business Development and Elliot Miller, takes on the role of Practice Area Lead – Information Management.David has over 30 years business analytics experience, initially in the UK and the past 20+ years in Australia. His tenure in Australia was spent in various sales & marketing roles including Cognos Marketing Director, IBM National Sales Manager for Business Analytics and IBM Business Analytics Business Unit Executive. David has experience in Data Warehousing, Business Intelligence, Analytics, Performance Management and Operational, Project and Enterprise Risk solutions. His primary areas of focus in joining the Tridant management team will be managing the IBM relationship and business development. Elliot Miller joins Tridant from SMS Management & Technology where he was the National Engagement and Delivery Lead. Prior to this he worked at Altis Consulting as a Principal Consultant. He is a highly experienced information management professional with a particular flair for IM Strategy & Governance and crafting end to end enterprise solutions. These two senior appointments will leverage Tridant’s strong market position in Business Analytics and present strong growth opportunities in the areas of Big Data, Data Warehousing and Information Management.