All the bottom-line action

November 28, 2016

Komatsu chooses BT for its GLOBAL IT infrastructure
BT has announced a contract with international mining and construction equipment manufacturer Komatsu for a new global IT infrastructure covering 26 sites across 15 countries in Europe, Asia-Pacific and South-America. BT will design, build and manage a resilient, hybrid network combining BT’s IP Connect Global with its hybrid service (hVPN) for smaller locations, which lets office-based workers securely access their corporate network through the internet. Komatsu’s business critical voice traffic for around 1,100 employees will be routed using BT’s One Voice centralised SIP trunking service – replacing traditional voice services with voice-over-IP technology. BT’s biggest customers lower their costs by up to 34 per cent by switching to BT One Voice. The scope also includes performance improvements for Komatsu’s enterprise applications – including its voice traffic – by using BT Connect Intelligence, where the quality of service will be measured in terms of business outcomes rather than traditional network SLAs. It is important for Komatsu that its new provider possesses strong data centre and cloud services integration capabilities, as it foresees to migrate a number of its enterprise applications to the cloud over the coming years.

ProVision selects 1stAvailable for optical stores
1st Available Limited (‘1stAvailable’) (ASX: 1ST), the Australian online health portal, has announced that the largest independent network of 440 optometrists in Australia, ProVision, has selected 1stAvailable as its partner to manage online optical appointment bookings. ProVision provides independent optometrists with comprehensive business support, enabling them to benefit from its collective resources and buying power. Following a highly successful pilot of 1stAvailable’s platform for 20 optical practices, which began in August 2016 and was completed in November 2016, ProVision has begun active promotion of 1stAvailable’s platform to its members. More than 80 ProVision practices have already signed on to use 1stAvailable’s services. These includes many businesses also using 1stAvailable’s easyRECALL value-added product. This product replaces labour intensive costly phone calls, letters and basic SMS messages used by practices today, with an automated digital service that improves patient re-booking enabling them to book an appointment online with just three clicks. This new product reduces practice administrative costs. Klaus Bartosch, 1stAvailable managing director said: “We are delighted that our initial rollout has been such a success for ProVision and its members. This represents the fastest customer take-up of 1stAvailable’s services in any market segment so far, and further validates our platform leadership.”Steven Johnston, CEO of ProVision said: “We have had a fantastic partnership with 1stAvailable, and its platform has already delivered great results for our participating members. Our relationship with 1stAvailable is helping to transition our members to digital patient engagement, enabling them to improve customer service, convenience, profitability and give them a competitive advantage.”

Canberra-based Cassandra specialists Instaclustr secure $7m round led by Bailador Technology Investments
Bailador Technology Investments (ASX: BTI) announced a $4m investment in Instaclustr Limited. BTI led a $7.0m round alongside $2.0m from new incoming investor Our Innovation Fund, LP and existing investor ANU Connect Ventures, the Fund Manager for the ANU-MTAA Super Venture Capital Partnership, and others investing the balance of $1.0m. Instaclustr is an open source data platform for cloud-based solutions that require immense scale, providing enterprise support and managed solutions for technologies such as Apache Cassandra (used by Apple, Netflix and Facebook), Apache Spark and ScyllaDB. It provides customers significant value by removing the complexities and operational overhead associated with managing data for applications that have global reach, while achieving zero downtime, allowing customers to focus on building and managing their core software applications. The company delivered year-on-year growth in recurring revenue of more than 100 per cent and currently generates more than 90 per cent of its revenue outside of Australia. Its customer base includes global technology companies such as Campaign Monitor, AdStage and MathsPathway. The company also partners with leading technology companies, Accenture and IBM, addressing the data management needs of global enterprises. Its technology addresses the needs of companies with massive data management requirements, with a particular focus on five key use cases: internet of things, personalisation, messaging, fraud detection and list management. Instaclustr was founded in Canberra in 2013, by co-founders Ben Bromhead and Adam Zegelin, and initially bootstrapped by Peter Lilley and Doug Stuart following the exit of their prior company, Stratsec, to BAE Systems in 2011. The company is headquartered in Canberra with US regional headquarters situated in Redwood City, California. The CEO, Peter Nichol, and CTO and co-founder, Ben Bromhead, are based in California.

SkyBus Melbourne rolls out new self-service ticketing with NCR
SkyBus, operators of Melbourne’s express CBD to airport transport service, has rolled out self-serve ticketing on its Melbourne routes with NCR Corporation, the global leader in omni-channel solutions. The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 3.5 million annual customers travelling on any of its three Melbourne Airport routes: CBD Express, St Kilda Express and the Frankston service. Since installing the NCR Self-Serve 90 kiosk, this ‘at stop’ purchasing option has proved successful, with SkyBus seeing significant uptake, with more than 70,000 tickets purchased in the first six months. “It was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution, enabling customers easy and simple access to tickets whilst offering a consistent and streamlined service,” commented Michael Sewards, Co-CEO, at SkyBus.

nbn announces equipment supplier for Fibre-to-the-Curb
nbn has signed an agreement with local technology vendor, NetComm Wireless, for the supply of Distribution Point Units (DPUs) in the company’s Fibre to-the-Curb (FTTC) network. nbn will shortly begin full design work for the initial areas to be served by the new technology and will be one of the first operators in the world to launch a large-scale FTTC network. This agreement represents another step towards nbn’s deployment of FTTC services, planned for launch in 2018, and will see Netcomm Wireless providing both one-port and four-port DPUs. FTTC works by delivering fibre all the way to the telecom pit outside a premises where it connects into a DPU that then uses the existing copper line from the pit to the home. This saves the time, cost and complexity of delivering a full Fibre-to-the-Premises (FTTP) connection and brings the fibre closer than Fibre-to-the-Node (FTTN). FTTC provides another valuable access technology in nbn’s fast deployment toolkit as the company seeks to connect 8 million premises to the nbn™ network by 2020. FTTC will now provide up to 700,000 premises with access to the nbn™ network. This is an increase on the original estimate of approximately 300,000 homes that are not well suited for FTTN or FTTP as they are located in outer-suburban or semi-rural areas. The increase is primarily those premises where Optus had exclusive pay TV services. nbn made this decision for a number of reasons, but essentially the advancement in FTTC technology made it commercially and operationally more attractive for these areas. nbn Chief Network Engineering Officer, Peter Ryan, said: “nbn is delighted to bring NetComm Wireless on board as a technology partner. We have tested FTTC over the past year and we’re confident we can now deploy the technology in areas where it makes better sense from a customer experience, deployment efficiency and cost perspective.

OKI expands ANZ Channel with Cartridge World appointment
OKI, a global manufacturer of business printers and multifunction devices, has announced that it has expanded its channel in Australia and New Zealand, by forging a new partnership with Cartridge World. Under the terms of the agreement, Cartridge World will resell OKI devices at its more than 200 franchise stores around Australia and New Zealand.  Cartridge World is one of the world’s leading dedicated speciality retailers of ink and toner print cartridges, as well as one of the world’s fast growing franchises. Its stores carry a large range of hardware and consumables to suit most home, office, and small business needs.  At the same time, the organisation also offers a large selection of services to help customers. Tony Kernahan, Chief Executive Officer – Australia and New Zealand, Cartridge World, said, “We have taken on OKI as we see their overall offering as a great market opportunity for our franchisees in the Australian and New Zealand B2B marketplace. OKI’s products are very reliable and their breadth of range enables us to offer new feature functionality not currently available through our channel.  In addition, OKI presents a huge opportunity in the SME market where the big copier people don’t tend to play but where the OKI range is actually very attractive.Cartridge World is one of the world’s leading franchise organisations and we are delighted to be working with them in providing customers with products which support their overall business productivity,” said Greg Mikaelian, Oceanic Sales Manager, OKI Data Australia & New Zealand.

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Martin Shanahan, CEO, IDA Ireland