All the bottom line action

September 17, 2012

SAINS Group signs BI partnership agreement with Yellowfin
Aussie Business Intelligence software vendor Yellowfin has signed a reseller agreement with internationally recognized software solutions and IT services provider, Sarawak Information Systems Group. The agreement will see the SAINS Group – based in Sarawak, Malaysia – offer Yellowfin’s BI solution, and associated implementation and training services, throughout Malaysia and internationally. SAINS Group CEO, Dato Teo Tien Hiong, said that partnering with Yellowfin would assist SAINS to further its status as one of the leading integrated information and communication technology service providers within Malaysia, and worldwide.“We’ve worked diligently over the past 20 years to develop a reputation as Malaysia’s, and now one of the world’s, most regarded providers of world-class enterprise software solutions and ICT services,” said Dato Teo. “Yellowfin’s ability to cater for the demands of modern reporting and analysis initiatives – via its intuitive drag and drop interface and range of world-class Location Intelligence, Collaborative BI and Mobile BI features – made it a standout candidate for inclusion in our acclaimed stable of software solutions.”

Zendesk receives $60 million in fresh funding
Zendesk has announced the completion of US$60 million of new financing. The financing was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank and the company’s existing venture capital investors including Charles River Ventures, Benchmark Capital and Matrix Partners. “Since we released Zendesk in 2007, the world has dramatically changed its perspective on customer service,” said Zendesk founder and CEO Mikkel Svane. “Consumers are more empowered than ever, forcing companies to completely rethink how they engage with their customers. Today’s consumers expect ubiquitous, real-time customer service that is transparent and authentic. And companies are remodeling their customer relationships from being transactional-based to lifetime-value based. Zendesk is extremely well positioned to lead this market, and the new funding will make Zendesk, the new face of customer service, a globally recognisable brand.”

ATO selects Datacom to Outsource Contact Centre Services Panel
The Australian Tax Office (ATO) has appointed Australasian technology services company Datacom to their Outsource Contact Centre Services (OCCS) panel group. Datacom will work with the ATO from their Australian facilities to deliver advanced consumer and business tax services for Australian citizens.  Jonathan Ladd, Datacom Group CEO says, “I’d like to acknowledge and thank the ATO Evaluation Team for conducting a rigorous, technically exacting and transparent RFP process. It was a fiercely competitive bid so we are delighted to have been selected as one of only three providers for this top flight complex contact centre work for a five year extensible term. Jonathan Ladd, Datacom Group CEO says, “ATO required an outsource support partner that can scale with shifting requirements. Our strength is our integrated multi-channel technology that automates back of house functions and integrates with front house service to provide a faster more efficient customer experience.”

Infoplex to implement BMC Software’s business service management platform
Cloud Services provider, Infoplex, has selected BMC Software to implement a comprehensive Business Service Management (BSM) platform.  The decision came after a rigorous competitive review by the Australian company, which provides technology services to more than 120 enterprise and corporate customers. Infoplex embarked on a journey to transform its IT environment that required a single integrated IT management solution. The company selected BMC’s BSM platform to monitor its customers’ critical business applications, and provision cloud services and the systems that support them. BSM provides businesses with a single, integrated IT automation and management platform. “Our goal at Infoplex is to help our customers improve the performance of their mission-critical applications and deliver real business impact beyond simple cost containment,” said Aakash Gandhi, chief technology officer at Infoplex. “BMC’s BSM platform will allow our customers to quickly provision and continuously monitor the performance of their IT environment, as well as rapidly adjust and otherwise scale their server environment based on business requirements.”

Infosys TalentEdge powers payroll and billing systems at Hudson
Infosys, global consulting and technology company and global talent solutions company Hudson has announced the successful implementation of the Infosys TalentEdge platform. Hudson’s businesses in Australia and New Zealand are using Infosys TalentEdge to streamline payroll and billing for more than 2,000 temporary and contract staff managed for Hudson clients, as well as to handle payroll for Hudson’s own 600 employees in the region. Hudson has already posted significant savings when it comes to process efficiencies, technology, management and support time, and even real estate costs since it adopted the cloud-based platform 18 months ago.  Cost reduction, however, was a secondary driver to quality and innovation, according to Hudson. “Our legacy payroll and billing systems were siloed, inefficient and nearing end of life. To continue to grow our business, we knew we needed a best-in-class integrated platform like Infosys TalentEdge,” says Hudson’s Asia Pacific Chief Financial Officer, Mark Leigh. “But we wanted more than just help with payroll. With Infosys, we have found an innovation partner who collaborates with us to realize our long term business strategies.” Australian portal consultancy Collaborative Technologies supported Hudson and Infosys in designing and building the new portal.

General Dynamics acquires NICTA start-up Open Kernel Labs
NICTA start-up Open Kernel Labs, provider of virtualisation software for securing wireless communications, applications and content for mobile devices and automotive in-vehicle infotainment systems (IVI), has been acquired by General Dynamics (NYSE: GD), an aerospace and defence company. The majority of OK Labs’ employees work in a team of highly skilled engineers and software developers at the company’s R&D and software engineering headquarters in Sydney. This operation will be retained under the new ownership as a new division of the company, and is set for expansion under the leadership of Steve Subar, Co-Founder and CEO, OK Labs. “As part of General Dynamics, we will continue to deliver innovation and excellence in the areas of mobile and automotive virtualisation,” said Mr Subar. “I am looking forward to leading this expert team as we meet the growing needs of military, government, and commercial customers.” OK Labs’ software is deployed on 1.6 billion devices around the world, enabling security for remote access to corporate and government assets while protecting everything that runs on the device. The company was spun out of NICTA in 2007, under Steve Subar’s leadership. He was previously Entrepreneur-in-Residence at NICTA. “NICTA is very proud of the achievements of OK Labs and its team of talented engineers in Sydney,” said Dr Phil Robertson, NICTA’s Acting Chief Executive Officer. “This team was assembled and led by Scientia Professor Gernot Heiser, John Lions Chair at the University of New South Wales and NICTA Research Group Leader, who was Co-Founder and Chief Technology Officer of OK Labs. I look forward to seeing the business flourish with the support of a strong, well-resourced organisation like General Dynamics.” NICTA will continue to undertake original and important research in the secure software systems arena.

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Martin Shanahan, CEO, IDA Ireland