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Interactive Intelligence releases enhanced version of Bay Bridge Decisions Product Suite
Interactive Intelligence has released an enhanced version of its Bay Bridge Decisions product suite with added multichannel features, custom feedback metrics, and a new cloud-based deployment option to help customers further reduce staffing costs, while improving their customers’ service experience. Bay Bridge Decisions 3.9 includes the following enhancements: Email, chat and casework features – Enables managers to create timeframe defaults that calculate staffing over longer periods of time, and includes multichannel “sensitivity analysis” graphs for increased staffing efficiencies resulting in reduced costs. Customer experience metrics – Gives managers new custom feedback metrics so measures such as “net promoter scores” can be factored into staffing to better match hiring needs with interaction quality trends for improved customer service. Cloud deployment option – Customers can now deploy the full Bay Bridge Decisions 3.9 feature-set via a cloud-based model. Contact centres can now optimise delivery strategies, agent resources, and performance by getting the right number of agents in the right place at the right time to deliver better service. http://www.inin.com/solutions/Pages/Bay-Bridge-Decisions.aspx.
Riverbed announces new VM Horizon solutions
Riverbed has announced solutions developed in collaboration with VMware that can provide reliable desktop virtualisation in organisations deploying VMware Horizon View 5.2. The partnership between Riverbed and VMware has resulted in the support of multiple Riverbed performance solutions with VMware Horizon View deployments, including certification of Riverbed Granite with VMware Horizon View, providing acceleration, control and management into virtualised desktop initiatives. Organisations deploying VMware Horizon View with Riverbed solutions can achieve a more automated, scalable, and high performing VDI environment. As a result, organisations seeking to extend the virtual edge to create a VDI can reduce complexity while increasing efficiency and delivering the performance end users need. http://www.riverbed.com
OKI Data Australia releases the first printer with white printing capabilities
OKI is the first manufacturer to release standard colour printers that are also capable of printing white. Instead of the conventional CMYK configuration, the new OKI C711WT printer employs CMY toners plus a white toner (CMYW). All colours printed, including any “black” images, are reproduced using a composite of CMY toners. A white toner is then added when needed to support the production of transfer materials, transparent signage/labelling materials and when white is needed on dark media.
Print Speed: A4: 34ppm A colour; Maximum paper capacity: 1,690 sheets of 80gsm; Time to first print (TTFP): 9 seconds; Warm up Time: Up to 60 seconds from power on and up to 35 seconds from power save; Processor speed: 533MHz; Connectivity: Hi-Speed USB, 10/100-TX Ethernet; Printer language: PostScript 3 emulation; Network and protocols: All major network protocols supported via Ethernet card with internal web server for printer and network card set-up and management. http://www.oki.com.au/
WatchGuard Extends Enterprise Strength Security to Wireless Networks
WatchGuard Technologies has announced the availability of two new Wireless Access Point products, providing customers with the same level of security for their wireless local access network traffic that they rely on for their traditional wired traffic. The new Wireless Access Points AP100 and AP200, extend the high-performing best-in-class and policy-based management features, familiar to WatchGuard’s smart firewall customers, to the wireless environment. This step offers customers the ability to accurately and easily apply security policies and changes to both wired and WLAN resources simultaneously, which is critical to enforcing security standards across the entire network infrastructure.
With unified management tools, WatchGuard XTM customers can configure and manage their Wireless Access Points and XTM device from a single console, reducing setup time and maintenance costs. WatchGuard’s familiar XTM security features, such as IPS, application control, WebBlocker and spamBlocker, can be applied to WLAN traffic to help customers achieve complete, scalable network security. http://www.watchguard.com/products/access-point/overview.asp
Compuware unveils Workbench innovations
Compuware has enhanced Compuware Workbench, a standardised point-and-click mainframe application development interface. The Workbench now features faster and more efficient file and data management capabilities — including the ability to edit complex IMS databases — as well as more robust debugging functionality, all designed to significantly boost developer productivity. The Workbench is designed to help companies “future proof” mainframe development by providing an environment where new and inexperienced developers can produce high quality applications that drive business success. In addition to a more robust File-AID Data Editor, Workbench users also benefit from a simplified file and data management process. Users also gain additional flexibility when debugging programs. Xpediter/Eclipse now includes “Monitor/Reverse” and “Step Into, Step Over, and Step Return,” along with other enhancements that provide developers with more flexibility when navigating through source code during the application debugging process. Finally, users can now automatically display compile diagnostics, such as syntax errors and compiler warnings, enabling developers to quickly pinpoint the exact location of the errant code causing an application error. http://www.compuware.com/mainframe-solutions/workbench-mainframe-modernization.html
LifeSize Announces Microsoft Lync room system
LifeSize has announced a deeper collaboration with Microsoft through its product development of a Microsoft Lync Room System. LifeSize LRS1000 for Microsoft Lync is a meeting room collaboration solution that natively runs Microsoft Lync 2013 software optimised for meeting rooms. By including all of the quality components needed for more productive meetings, LifeSize LRS1000 for Microsoft Lync provides the familiar Lync user experience and group collaboration capabilities to conference rooms, enabling more productive meetings. LifeSize LRS1000 for Microsoft Lync allows Lync 2013 users to collaborate more effectively across distances with customers, partners and peers anywhere. The familiar Lync user interface is supported in this meeting-room based solution, enabling an enhanced collaboration experience that includes content sharing, voice and video calling. LifeSize LRS1000 for Microsoft Lync supports voice and video calling on Lync 2013 and Lync 2010 with a touch-screen control console that showcases a user directory, calendar and presence information, an HD camera, stereo microphone and support for up to two touch-displays for digital white boarding. http://www.lifesize.com/lrs
Newsmodo set to provide an online marketplace for newsworthy content
Melbourne-based Newsmodo has launched, claiming to be a world- first online platform, empowering freelance journalists to build their portfolios, sell newsworthy content (copy, images and video) in a secure marketplace to newsrooms in every continent and respond to real assignments, set by the media. It will also give newsrooms, publications and broadcasters a ‘one stop shop’ to source exclusive material, supplied by thousands of freelancers globally, and to set assignments to get the content they require fast and cost effectively. The development of the site has also been backed by Larry Kestelman (Dodo CEO). www.newsmodo.com